Refund Policy

This Refund Policy applies to purchases made through the website of the American Council of Training and Development LLC.

Payments for products and services offered on our website are processed by an authorized third-party payment provider acting as the merchant of record. As a result, transactions, billing, and refunds may be handled through that payment provider in accordance with their applicable consumer terms.

1. Consumer Cancellation Rights

If you are purchasing as a consumer, you may have the right under applicable consumer protection laws to cancel your purchase and request a refund within fourteen (30) days of the transaction, without providing a reason.

If a valid cancellation request is made within this period, the refund will be issued through the original payment method used for the purchase. Processing times may vary depending on the payment provider but are generally completed within 30 days after the refund request is approved.

2. Digital Products and Online Training

Most services offered by the American Council of Training and Development LLC consist of digital educational content, including online courses, training materials, certifications, or downloadable resources.

By completing a purchase and accessing the digital content immediately after payment, you acknowledge and agree that:

delivery of the digital service begins immediately after purchase, and
once access to the digital content has been granted, the right of cancellation may no longer apply where permitted by applicable law.

3. Services and Certifications

For training programs, certification services, or accreditation-related services:

Refund requests may be considered only if:

the request is submitted within 30 days of purchase, and
the participant has not completed a significant portion of the program, and
no certificate or official documentation has been issued.

Once certification or documentation has been issued, the service will be considered fully delivered.

4. Duplicate or Incorrect Payments

If a duplicate transaction or billing error occurs, a full refund for the duplicate amount will be issued after verification.

5. Refund Processing

Approved refunds will be processed through the original payment method used during the transaction. Processing time may vary depending on the payment provider and financial institutions involved.

6. Abuse or Fraud Prevention

Refund requests may be declined if there is evidence of abuse, fraudulent activity, or misuse of the refund policy.

7. Contact for Refund Requests

Refund requests or inquiries regarding purchases may be submitted to:

American Council of Training and Development LLC
Email: admin@actd.online
Website: https://actd.online